Hospitality is next level. Keep it up! Having Toyota car was really my dream ever

Friendly, efficient, respectful and fair. All that a business and it’s staff should be!

Nice people and great services. Very perfectionist. We love IRA TOYOTA. I would recommended to anyone. Thank you for the best service.

I had a 11 am appointment for an oil and filter change. I left there at 1:30 pm. That’s a TWO an a HALF hours wait for an oil change.

Arrived on time, drove inside the garage (I love that), was greeted right away. Car was ready within the timeframe they said it would be. No issues at all.

Sales women was not as helpful as I would have like/expected. Once we went to sign the papers it felt a bit like a factory, when waiting on the finance person, the sales person moved us out of her area to a waiting room so that she could work on other sales. It felt impersonal.

Best quality customer service ever! Michael Tapley was very knowledgeable, and provided exemplary service! My service technician explained a couple of issues with my vehicle to tend to in the near future, and that was very helpful! I felt like a valued customer and would definitely recommend IRA Toyota Saco for sales and service! Also, Wendy, in sales, has been top notch to work with for all of our leased and purchased vehicles! Thank you for being so great!

Very long time for a routine service. Nearly 3 hours for oil change, tire rotation, alignment a changing 3 dead bulbs. Also, nearly $400!

They were very customer oriented. Explained what needed to be done now and later. Estimated when I need to come back for service Thank you

Always easy to get appointment and the work gets done in a reasonable period of time.

Your service department is second to none, shout out to Trever. Your sales department is the WORST I have ever experienced. I stopped bringing my car there for service because of your sales department. I did not want to put another nickel into that dealership. It’s unfortunate too because I loved your service department. I’m in the market now for a new car and I will not be going back. You had 2 tries and the second experience was worse than the first. Never again. As far as service, that department is phenomenal. I know you won’t post this nor will you reach out but after 4.5 years I thought it was important for you to hear. I never got a customer satisfaction survey either, hmmmmm, I wonder why. Will I recommend your service department, absolutely. Will I recommend your sales, I will tell them to run!! I’ve done that repeatedly over the last 4 years and fortunately my friends and family took heed. Thanks for the prompt service and the attention to detail by Trever, perhaps you should move him to sales. Pat

Very courteous employees, clean facilities, good hours and thorough. One of the best service experiences I’ve had.

Great service….and environment! Appreciate the team at Ira Toyota in Saco, ME! Job well done

We had a recall on our Toyota Highlander. Got us right in earlier than or appointment time and everything was great. Very friendly service people

They were able to get my car in the day after I called. Someone kept me updated throughout the day on its progress. Very polite and professional.

The best service. Peoples are very nice and kind and perfetional. Thank you very much.

Very helpful in every aspect of the car buying experience salesperson did a great job.

Very happy with my experience here! The communication was excellent and I loved the online portal where I could see the video of my inspection. I also loved the shuttle service that drove me home. Ten out of ten experience.

We bought a car from here and John Harmon helped us make the purchase! he is amazing and very professional. best salesman i’ve had!

Service was timely, did include a picture of a future potential problem in the paperwork but no explanation? Was disappointed that they didn’t wash the vehicle after servicing it.

Very efficient and prompt service. They even have comfy chairs a tv free coffee and popcorn.

Great job! They did oil change without messing anything up or getting oil on interior again.

Had to have my truck towed. Took it to Ira Toyota and they had it repaired and back on the road in less than 24 hours.

This was a service appointment for a recall on my 2024 Corolla. I dealt with Ben. He’s always professional and explains things clearly.

Completed the service within timeframe requested and called me to let it know it was done.