Trevor helped me regain my confidence in Prime, Saco, ME! I am grateful for the time he took to help me with my back windshield wiper, for listening to the problems I had last May at my auto check up, and his courteous responses. You’ve got a great employee there. Now that I know an excellent service writer, Trevor will be my request. He told me he would help me get an appointment for a car detailing. I’ve called Prime 3X about that and NOBODY knew what to do. They always said, “Well have someone call you,” and NOBODY ever did. Thank you letting me congratulate Trevor on his excellent work and tell you about problems I’ve had. I’d almost given up on Prime, not anymore! Carol Niles

Caleb, my service liaison, gave clear helpful information.Thank you for providing a shuttle service so I didn’t have to wait for my car. Bud, the shuttle driver, was very friendly which made the drive very pleasant.

I want to give a special thanks and shout out to the sales representative Berto Arroyo. Today I received the epitome of customer service and raw genuineness from this gentleman. I arrived at 9 am in the morning and didn’t end up leaving until well after 330. There were a number of complications that popped up due to my own ignorance and co-signers lack of experience and NOT ONCE did Mr. Arroyo shows signs of irritability or a lack of patience. He kindly guided me and my partner through every step. Mind you I know he did all of this while he was missing out on other sales seeing that it was so busy due to it being the last day of Black Friday sales. He chose US the customer over himself and that is truly a rarity nowadays. Berto Arroyo. Would recommend him 10 out of 10 times .

This was a very Welcoming experience buying a car from Ira Toyota. Thank you the great service.

The sales person was very attentive and ready to give me the car I really looking for. All good and beautiful lounge space for customers to relax in. Great service and very happy with my new Camry.

Very helpful. Informative and was given an estimation of work that was pretty close to total bill at completion.

Great customer service. Made my purchase fast and easy. They found exactly what I wanted and were super easy to work with.

Honestly the first time we are happy with the service. Seems to be improved greatly

Their work was thorough and they kept me well informed throughout. Always an easy and reliable experience.

Very well deserved organized, great customer service and a great selection of cars. Gwen was outstanding and very easy to work with.

They fit me in quickly and efficiently handled all my questions and did my inspection at the same time. Would highly recommend them to anyone.

Clean and comfortable. Free WiFi is great plus work spaces. People are pleasant and there is a nice atmosphere.

Courteous, prompt, and helpful and the waiting area is such a pleasure. Always clean. Offers great seating and speedy internet. It is a breeze to schedule online and I can always get in without difficulty. I will not take my vehicle anywhere else.

My salesman was great and I was treated very well. That is the positive reaction. The negative is the process is w-a-y too long! It should not take 5 solid hours to purchase a vehicle! Everyone around me felt the same way.

The sales staff is very professional there displays are clean and the service is excellent and pricing has good deals and you get proper trade in values for your car or truck and they work with you

Excellent! They take you right in and get you out in a reasonable time. They send a digital report as well as give you a printed copy.

After an unexpected issue was discovered with the car, the advisor, Mike, set me up with a rental to get me home while they worked on the car. My car was ready the next day, completely fixed.

Ira Toyota had an outstanding service department. My Service Advisor Tori, was pleasant, courteous & knowledgeable. While my car was being serviced, Tori kept me informed about what was needed & the associated cost. Waiting room is comfortable & the complimentary WiFi & coffee made the wait bearable. I’m very pleased with their Service.

Very professional service and personnel. The state inspection was done in quick and professional manner

Exceptional service and attention to detail. Open communication with technicians is very helpful. Truck cleaned and washed. Amazing

Very polite very prompt very professional clean courteous. Thank you very much for the service you perform we'll see you again

The staff at Ira Toyota is welcoming, efficient, and extremely capable. I have experienced scheduled maintenance visits on more than one occasion and they have been thorough, and completed within the expected timeframe. I’m very happy with my Corolla and the team that takes such good care of it.

I went in for service and was very pleased that they didn’t try to pressure me into more than I needed or wanted 😊

Great service as usual. My service rep Tori took great care of me and I will bring my vehicle back for future service.

Berto was very pleasant, patient and informative. It was a pleasure working with him Thank u!